Chargebee SMS Integration

Yes - Mobile Message does integrate with Chargebee!

Subscription businesses live on recurring revenue, but every payment event is a moment to engage. When a customer's payment succeeds, when a subscription is created, when payment fails, or when a subscription is cancelled, your team needs to know and act immediately. Chargebee tracks every financial event, but that data stays in your billing dashboard. Communicating these milestones to customers and team members has traditionally required manual SMS or emails, and delays mean lost opportunities to upsell, recover failed payments, or prevent cancellations.

Zapier automates subscription communication in real time. When a payment is collected successfully, send the customer a receipt SMS immediately. When a new subscription is created, text them their confirmation and billing details. When a payment fails, send an urgent SMS so they can update their card before service stops. When a subscription is cancelled, text them a retention offer or feedback request. When payment methods are updated or new ones are added, send a quick confirmation. These timely SMS keep cash flowing, reduce involuntary churn, and make customers feel like their business matters.
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A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Chargebee SMS Integration

What you can automate

Connect Chargebee and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A payment is collected successfully Chargebee · New Payment
Then Send the customer a receipt text Mobile Message · Send SMS
Use this Zap
When Instant A new subscription is created Chargebee · New Subscription
Then Send the customer their confirmation Mobile Message · Send SMS
Use this Zap
When Instant A payment fails or is declined Chargebee · Payment Failure
Then Text them to update payment method Mobile Message · Send SMS
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Chargebee supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 17
  • Card Deleted — Triggers when a card is deleted.
  • Card Expiration — Triggers when a credit card expires.
  • Customer Details Updates — Triggers when customer details such as first name, last name, email, billing address, etc., are updated.
  • New Customer — Triggers when a customer is created.
  • New Invoice — Triggers when a new invoice is generated(with line item support).
  • New Payment — Triggers when a payment is collected successfully.
  • New Payment Method — Triggers when a payment method is added.
  • New Subscription — Triggers when a subscription is created.
Show all 17 triggers
  • Payment Failure — Triggers when a payment fails.
  • Payment Method Updates — Triggers when a payment method is updated.
  • Subscription Activation — Triggers when a subscription is changed from Trial to Active state.
  • Subscription Cancellation — Triggers when a subscription is cancelled.
  • Subscription Cancellation Scheduled — Triggers when a subscription is scheduled for cancellation.
  • Subscription Details Updates — Triggers when subscription details such as custom fields, billing information, recurring items etc., are modified.
  • Subscription Pause — Triggers when a subscription is paused.
  • Subscription Reactivation — Triggers when a subscription is moved from Cancelled state to Active/In Trial/Non Renewing/Future state.
  • Subscription Resumption — Triggers when a paused subscription is resumed.
Actions 9
  • API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
  • Change Next Billing Date — Updates next billing date of a subscription.
  • Create Customer — Creates a new customer in Chargebee.
  • Create Subscription — Creates a new subscription. If you are on Catalog 1.0 of Chargebee, this action allows you to create a subscription and a customer in a single step. If you are on Catalog 2.0 of Chargebee, this action allows you to create a subscription for an existing customer
  • Pause Subscription — Pauses a subscription in Chargebee.
  • Record Offline Payment for an Invoice — Records an offline payment for unpaid invoices.
  • Resume Subscription — Resumes a paused subscription in Chargebee.
  • Update Customer — Updates customer details in Chargebee.
Show all 9 actions
  • Update Subscription — Updates a subscription in Chargebee.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Chargebee + SMS: common questions

Can I send retention SMS when subscriptions are cancelled?

Yes, Zapier can trigger on cancellation so you can send an SMS offer or feedback request before the customer leaves.

Can I send different SMS for payment failures versus successful payments?

Absolutely, you can create separate Zaps for each payment event so payments get receipts and failures get urgent recovery messages.

How do I start texting customers on payment and subscription events?

Connect Chargebee and Mobile Message through Zapier, select your subscription event, map customer phone numbers, and set Send SMS.

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