c2a SMS Integration

Yes — Mobile Message integrates with c2a. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the c2a integration

A contact centre has just recorded an unanswered call, and the customer should not be left waiting for someone to notice it. c2a provides Unanswered Call, Outgoing Call and Synchronized Call triggers. It also offers Simple SMS, Make Call, Create Lead, Create Activity, Create Contact and Create Task actions. Through Zapier, Mobile Message can send a follow-up text when a call event occurs.

Unanswered Call is the clearest starting point for a customer callback workflow. It can trigger Mobile Message Send SMS with a short acknowledgement and an invitation to reply. Outgoing Call can notify a supervisor or record that a call attempt has happened, while Synchronized Call can support a message after the call record reaches c2a. Mobile Message can also create a contact or add one to a list for later communication.

The reverse direction has a direct use because c2a includes Simple SMS and Make Call. Inbound SMS Received can trigger Simple SMS if c2a should send a message using its own campaign or presentation fields. It can also trigger Make Call when a reply needs telephone follow-up. Choose one event and one visible action for each Zap, with message consent and calling procedures checked by your team.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect c2a and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A c2a call goes unanswered c2a · Unanswered Call
Then Text the caller a callback option Mobile Message · Send SMS
Use this Zap
When Instant A c2a outgoing call is created c2a · Outgoing Call
Then Create the Mobile Message contact Mobile Message · Create Contact
Use this Zap
When A caller replies by SMS Mobile Message · Inbound SMS Received
Then Create a c2a callback c2a · Make Call
Use this Zap
When A customer texts Mobile Message Mobile Message · Inbound SMS Received
Then Send the reply through c2a c2a · Simple SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything c2a supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • Outgoing Call — Triggers when a new outgoing call is created.
  • Synchronized Call — Triggers when a call was synchronized.
  • Unanswered Call — Triggers when a unanswered Call is occurs.
Actions 9
  • Create Account — Creates new Account
  • Create Activity — Creates new Activity
  • Create Address — Creates an Address
  • Create Contact — Creates a Contact
  • Create Deal — Creates new Deal
  • Create Lead — Creates new Lead
  • Create Task — Creates new Task
  • Make Call — Creates a Call from Your terminal to specified phone number
Show all 9 actions
  • Simple SMS — Send SMS to specified phone number with some additional data like integrated application (SMS presentation) or campaign.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

c2a + SMS: common questions

Can c2a send an SMS after an unanswered call?

Yes. Unanswered Call can trigger Mobile Message Send SMS. The message can acknowledge the missed connection and provide a clear way for the caller to respond.

Can an inbound Mobile Message text create a c2a call?

Yes. Inbound SMS Received can trigger c2a Make Call. The action can use the sender's number and available message details for a callback workflow.

How do I connect c2a with Mobile Message?

Choose a c2a trigger or action in Zapier and pair it with the suitable Mobile Message step. Both accounts are required. Zapier handles the setup and no custom code is needed.

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