Broadly SMS Integration

Yes — Mobile Message integrates with Broadly. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Broadly integration

Businesses that rely on Broadly to collect reviews and encourage word of mouth can use SMS to keep customer communication close to the moment of service. A customer record can be created or updated in Broadly, while Mobile Message sends the message that prompts a response or follow-up.

Broadly's Setup Business App as Trigger option is a guide for configuring the Business App as the starting point in a Zapier workflow. Its Create or Update Contact action can also follow an inbound SMS from Mobile Message, giving staff a record to check in Broadly. You can use Create or Update CRM Activity to log a contact-related activity after a customer interaction.

This is a Zapier connection rather than a native two-way integration. Choose the event, fields and message content that match your review process. For example, a Broadly trigger can lead to Mobile Message's Send SMS, while an inbound text can create or update a Broadly contact.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Broadly and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer sends an SMS reply Mobile Message · Inbound SMS Received
Then Create or update their Broadly contact Broadly · Create or Update Contact
Use this Zap
When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Log the contact activity in Broadly Broadly · Create or Update CRM Activity
Use this Zap
When Broadly's Business App trigger fires Broadly · Setup Business App as Trigger
Then Text the customer a review follow-up Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Broadly supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • Setup Business App as Trigger — This is a guide to help you set up Business App as the Trigger application in your Zapier workflows.
Actions 5
  • Create or Update Company — Creates or Updates a company. Also used to return values for an existing record.
  • Create or Update Contact — Creates or Updates a contact. Also used to return values for an existing record.
  • Create or Update CRM Activity — Create a new log activity in the CRM.
  • Legacy Create Customer & Transaction — Creates a new customer and review eligible transaction activity
  • Run Automation — Run any automation that uses a manual or API trigger

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Broadly + SMS: common questions

Can Broadly send an SMS after a customer interaction?

Broadly provides Setup Business App as Trigger as a guide for starting a Zapier workflow. If the trigger supplies the required customer details, the Zap can use Mobile Message's Send SMS action to send a review or follow-up message.

Can an inbound SMS create a Broadly contact?

Yes. Mobile Message's Inbound SMS Received trigger can start a Zap using Broadly's Create or Update Contact action. Map the sender's number and any message details that Broadly accepts for the contact record.

What do I need to connect Broadly with Mobile Message?

Set up the workflow in Zapier by choosing the Broadly step and the Mobile Message step, then test the mapped fields. The process requires no code, but you need accounts with both Broadly and Mobile Message.

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