Businesses that ask customers for feedback need to notice survey results while the experience is still fresh. BizRatings can send a BizRatings Survey Response Alert when a ConnectWise service ticket receives a score that matches criteria set in Zapier. That event can become a Mobile Message text for a manager or service team, so positive and negative feedback is not left waiting in a dashboard.

A Zap can send the alert to a nominated mobile number and include the score or ticket information available from BizRatings. A low score might prompt a service recovery call, while a strong result can help a team recognise good work. Mobile Message's Send SMS action provides the visible notification, and BizRatings remains the source of the survey response event.

BizRatings supplies a trigger only in this connection, so the practical workflow runs from the survey alert to Mobile Message. There is no listed BizRatings action for creating a review or changing a ticket, and an SMS does not contain attachments. Set the score criteria in Zapier and keep the message focused on the follow-up someone needs to make.