BizRatings SMS Integration

Yes — Mobile Message integrates with BizRatings. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the BizRatings integration

Businesses that ask customers for feedback need to notice survey results while the experience is still fresh. BizRatings can send a BizRatings Survey Response Alert when a ConnectWise service ticket receives a score that matches criteria set in Zapier. That event can become a Mobile Message text for a manager or service team, so positive and negative feedback is not left waiting in a dashboard.

A Zap can send the alert to a nominated mobile number and include the score or ticket information available from BizRatings. A low score might prompt a service recovery call, while a strong result can help a team recognise good work. Mobile Message's Send SMS action provides the visible notification, and BizRatings remains the source of the survey response event.

BizRatings supplies a trigger only in this connection, so the practical workflow runs from the survey alert to Mobile Message. There is no listed BizRatings action for creating a review or changing a ticket, and an SMS does not contain attachments. Set the score criteria in Zapier and keep the message focused on the follow-up someone needs to make.

Categories:

Reviews

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect BizRatings and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A BizRatings score matches your criteria BizRatings · BizRatings Survey Response Alert

Then Text the service manager about feedback Mobile Message · Send SMS

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything BizRatings supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

BizRatings Survey Response Alert — Triggers when a connectwise service ticket received a score matched to criteria defined in zapier.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

BizRatings + SMS: common questions

Can BizRatings text a manager about a survey score?

Yes. BizRatings Survey Response Alert can trigger Mobile Message's Send SMS action when a ConnectWise service ticket receives a matching score. Include the score and ticket details available from the event.

Can I send different SMS messages for BizRatings scores?

You can create separate Zapier workflows with different criteria for the BizRatings Survey Response Alert. Each matching event can use Mobile Message's Send SMS action with wording suited to the relevant follow-up.

What do I need to connect BizRatings to Mobile Message?

Set up the Zap in Zapier with BizRatings as the trigger and Mobile Message as the action. You need accounts for BizRatings, Mobile Message and Zapier, and the connection is configured without custom code.

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