Autotask SMS Integration

Yes - Mobile Message does integrate with Autotask!

An IT service desk lives in Autotask, where every project, invoice, and ticket tracks the work. The moment a new invoice is generated or a support ticket arrives, your team moves fast. Adding Mobile Message to this flow means you send SMS alerts the same instant your team logs into Autotask to see what just came in. A new project kick-off sends a text to the client. An invoice overdue triggers a payment reminder. A high-priority ticket update gets a text to the on-call technician.

When an opportunity changes status, a ticket gets updated, or a new contact joins, those moments become text notifications that people actually receive. Your support team stays coordinated and your clients know what's happening without hunting through email chains. Connecting Autotask to Mobile Message through Zapier means every event that matters to your business becomes an immediate SMS alert to the right person.

This integration keeps your IT business running at the speed of text messages. No more missed updates, no more delays between a ticket landing and your team responding. Every moment of progress is a moment your clients and technicians hear about it.
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Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Autotask SMS Integration

What you can automate

Connect Autotask and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new invoice is created Autotask · New Invoice
Then Text the client a payment reminder Mobile Message · Send SMS
Use this Zap
When Instant A support ticket is updated Autotask · Updated Ticket
Then Text the assigned technician about the change Mobile Message · Send SMS
Use this Zap
When Instant A new contact is added Autotask · New Contact
Then Send them a welcome text Mobile Message · Send SMS
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Autotask supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 24
  • New Company — Triggers when a new company is found.
  • New Configuration Item — Triggers when a new configuration item is found.
  • New Contact — Triggers when a new contact is found. **Note:** This trigger requires webhook creation permissions. See [here](https://qadev.autotask.net/help/DeveloperHelp/Content/APIs/Webhooks/WEBHOOKS.htm?cshid=1001) on how to enable for your Zapier integration user.
  • New or Updated Ticket Note — Triggers when a ticket note is updated or created.
  • New Ticket — Triggers when a new ticket is found.
  • Updated Company — Triggers when a company is updated.
  • Updated Configuration Item — Triggers when a configuration item is updated.
  • Updated Contact — Triggers when a contact is updated. **Note:** This trigger requires webhook creation permissions. See [here](https://qadev.autotask.net/help/DeveloperHelp/Content/APIs/Webhooks/WEBHOOKS.htm?cshid=1001) on how to enable for your Zapier integration user.
Show all 24 triggers
  • Updated Ticket — Triggers when an existing ticket is updated.
  • New Company "To Do" Event — Trigger when a new "To Do" event is added to a company.
  • New Invoice — Triggers when a new invoice is found.
  • New Opportunity — Triggers when a new opportunity is found.
  • New Project — Triggers when a new Project is found.
  • New Quote — Triggers when a new quote is found.
  • New Service Call — Triggers when a new service call is created.
  • New Task — Triggers when a new Task is found.
  • New Time Entry — Triggers when a new time entry is found.
  • Updated Company "To Do" Event — Triggers when an existing Company "To Do" event is updated (not when created).
  • Updated Opportunity — Triggers when an opportunity is updated.
  • Updated Project — Triggers when a project is updated.
  • Updated Quote — Triggers when a quote is updated.
  • Updated Service Call — Triggers when an existing service call is updated (not when created).
  • Updated Task — Triggers when a task is updated.
  • Updated Time Entry — Triggers when a Time Entry is updated.
Actions 19
  • Add Quote Items — Adds multiple items to an existing quote.
  • API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
  • Create Company — Creates a company.
  • Create Company To-Do — Creates a new Company To-Do.
  • Create Contact — Creates a contact.
  • Create Expense Report — Creates a new expense report.
  • Create Knowledge Base Article — Creates a new knowledge base article.
  • Create Opportunity — Creates an opportunity.
Show all 19 actions
  • Create Quote — Creates a quote.
  • Create Task — Creates a task.
  • Create Ticket — Creates a ticket.
  • Create Ticket Note — Creates a ticket note.
  • Create Time Entry — Creates a Time Entry.
  • Update Company — Update a company.
  • Update Contact — Update a contact.
  • Update Opportunity — Updates an opportunity.
  • Update Quote — Updates a quote.
  • Update Task — Update a task.
  • Update Ticket — Updates a ticket.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Autotask + SMS: common questions

Can I text clients when their invoice is overdue in Autotask?

Yes. Use Autotask's New Invoice trigger in a Zap and fire a Mobile Message Send SMS action. You can customise the message with data from Autotask like client name, amount due, or due date.

Can I alert my team when a ticket is updated?

Absolutely. Autotask's Updated Ticket trigger fires an SMS to your team member, technician, or customer. Use this for high-priority changes that need immediate attention.

What's the quickest way to get started?

Connect both Autotask and Mobile Message via Zapier, then create your first Zap using an Autotask trigger and Mobile Message's Send SMS action. You'll need your Autotask account and an active Mobile Message account with API access.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits