3C Connect SMS Integration

Yes — Mobile Message integrates with 3C Connect. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the 3C Connect integration

A technician arrives at a site and the customer is waiting for confirmation that the appointment is under way. 3C Connect records that moment through Appointment Started, then records the finished job through Appointment Completed. Using Zapier, either event can start a Mobile Message SMS, giving customers a prompt update while the technician's activity is still fresh.

Customer Created is another useful trigger for service teams. It can send a welcome message or create the person as a Mobile Message contact for later communication. Customer Updated can also start a message when important customer details change. Because 3C Connect has no actions available in the supplied Zapier surface, this connection is designed for one-way notifications from the CRM to Mobile Message.

That gives dispatchers and technicians a simple way to keep customers informed without manually opening a text conversation after every site visit. Choose the event that matters, write the message and map the customer's mobile number in Zapier. Mobile Message then sends the SMS when 3C Connect supplies the trigger.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect 3C Connect and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A technician arrives at the appointment 3C Connect · Appointment Started
Then Text the customer that work started Mobile Message · Send SMS
Use this Zap
When Instant A site appointment is completed 3C Connect · Appointment Completed
Then Text the customer with completion news Mobile Message · Send SMS
Use this Zap
When Instant A new 3C Connect customer is created 3C Connect · Customer Created
Then Create the Mobile Message contact Mobile Message · Create Contact
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything 3C Connect supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • Appointment Completed — Triggers when the technician has completed a site appointment.
  • Appointment Started — Triggers when the technician has arrived to a site appointment.
  • Customer Created — Triggers when a customer is created.
  • Customer Updated — Triggers when a customer is updated.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

3C Connect + SMS: common questions

Can 3C Connect text customers when a technician arrives?

Yes. Appointment Started can trigger Mobile Message's Send SMS action. Map the customer's mobile number and write an arrival message that tells them the technician has reached the site.

Can I send a completion message from 3C Connect?

Yes. Appointment Completed can start a Zap that sends an SMS through Mobile Message. The message can confirm that the site appointment has finished and include the relevant details available from 3C Connect.

What is required to connect 3C Connect and Mobile Message?

You need accounts for 3C Connect, Mobile Message and Zapier. In Zapier, select a 3C Connect trigger and a Mobile Message action, map the customer fields and test the Zap. There is no code to write.

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