A photographer, consultant or event operator adds a contact in 17hats and needs the next response to happen promptly. New Contact can start a Zap that asks Mobile Message to send a plain text SMS, giving the contact a welcome message or alerting the person responsible for follow-up. Updated Contact can support a separate notification when important contact information changes.

A new contact message might confirm receipt of an enquiry and explain what happens next. An internal SMS can also tell a team member to review the new record. The supplied 17hats actions include Create Contact and Update Contact, which are useful when a workflow begins elsewhere and needs to write into 17hats. They do not create a two-way synchronisation with Mobile Message. Each Zap is a one-directional hand-off configured through Zapier.

Use the event that matches your process and map only suitable contact fields into the SMS. The exact personalisation depends on the information 17hats supplies and the recipient details you configure.