Zonka Feedback SMS Integration

Yes — Mobile Message integrates with Zonka Feedback. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Zonka Feedback integration

Collecting customer feedback is valuable, only if you see it quickly. Email surveys often go unanswered, and responses trickle in so you might not notice them for days. By then, you've lost the chance to follow up while the experience is fresh. Zonka Feedback makes collecting responses easier, but you still need instant alerts when they arrive.

Mobile Message fills that gap. When a new survey response arrives, Mobile Message sends you an SMS immediately. You know right away, can respond while it's fresh, escalate issues faster, or celebrate good feedback with your team. You can also send SMS surveys directly to customers, turning text into a feedback channel that builds deeper relationships.

The result is real-time visibility into customer sentiment and the chance to act on it. You catch problems early, respond faster, and build stronger connections with your customers. That kind of speed transforms complaints into loyalty and raw feedback into meaningful action.

Categories:

Forms & Surveys

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Zonka Feedback and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer submits a survey response Zonka Feedback · New Survey Response

Then Text your team immediately so they can review the feedback Mobile Message · Send SMS

Use this Zap

When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received

Then Send them an SMS survey to gather their feedback Zonka Feedback · Send SMS Survey

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Zonka Feedback supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Survey Response — Triggers when a new response is received.

Actions 2

Send Email Survey — Sends an Email Survey to the recipients you select.
Send SMS Survey — Sends an SMS Survey to the recipients you select.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Zonka Feedback + SMS: common questions

Can I get an SMS alert when a survey response arrives?

Yes. Set up a Zap to watch for new survey responses in Zonka and send an SMS to you or your team. You'll know immediately and can respond while the feedback is fresh, rather than waiting to check email.

Can I send a survey to customers via SMS?

Yes. You can set up a Zap that sends SMS surveys directly to customers. This works well after a purchase or interaction: you can trigger a text survey automatically or send it when a customer texts in, increasing response rates.

How do I connect Zonka and Mobile Message?

Sign up for a Mobile Message account if you don't have one, then go to Zapier and authorise both Zonka Feedback and Mobile Message. Choose which survey responses trigger SMS alerts and which customer events start SMS surveys.

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