ZOKO SMS Integration
Yes - Mobile Message does integrate with ZOKO!
When a customer sends a new message through ZOKO, a Zap can text a staff member straight away, so a WhatsApp enquiry does not sit unread while everyone assumes someone else is handling it. The same trigger can also create a new contact in Mobile Message the first time someone gets in touch, building your SMS list out of people who are already messaging your business rather than starting a list from scratch each time a name comes up.
The reverse works too, since a customer replying to an SMS from Mobile Message can tag them as a responder inside ZOKO, giving your team a clear marker of who is actively engaging without anyone updating the tag by hand after the fact.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect ZOKO and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything ZOKO supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 2
- New Message — Triggers when a new message comes in, message store out and delivery update
- Get Templates — Triggers when you need to get templates
Actions 38
- Add Customer Tag — Create Customer Tag
- Add Delivery Option — Add Delivery Option
- Create Category — Create category
- Create Customer Property — Create Customer Property
- Create Webhook — Create a new webhook
- Delete Category — Delete Category
- Delete Customer Messages — Delete all messages for a customer. Note: Deletion is only from Zoko database and will not affect the actual message(s) at the customer's client application.
- Delete Customer Property — Update customer property details
Show all 38 actions
- Delete Customer Tag — Delete tag of a customer.
- Delete Delivry Option — Delete Delivry Option
- Delete Message — Delete a message Note: Deletion is only from Zoko database and will not affect the actual message(s) at the customer's client application.
- Delete Messages (Bulk) — Deletes a set of messages Note: Deletion is only from Zoko database and will not affect the actual message(s) at the customer's client application.
- Delete Product — Delete product
- Delete Webhook — Delete an existing webhook
- Get Agent Details — Retrieve agent details
- Get Cart — Get cart
- Get Category — Get category
- Get Customer — Retrieve customer details
- Get Customer Property — Get customer property details
- Get Customers List — Retrieve customer list
- Get Message — Retrieve message details
- Get Message History — Retrieve message delivery history
- Get Order — Get Order
- Get Product — Get product
- Get Webhook — Retrieve webhook details
- List Active Cart — List Active Cart
- List Categories — List Categories
- List Customer Tags — List all tags of a customer
- List Orders — List Orders
- List Products — List products
- Send Message — Send message to customer on a specific channel
- Update Agent — Update an existing agent's role and availability
- Update Category — Update category
- Update Customer Property — Create customer property
- Update Customer Tags — Update all tags of a customer. Replaces the existing list of tags with the provided list.
- Update Order Status — Update order status
- Update Product — Update product
- Update Webhook — Update webhook details
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
ZOKO + SMS: common questions
Can I text my team when a customer messages my business through ZOKO?
Yes. The New Message trigger in ZOKO can start a Zap that sends an SMS through Mobile Message, alerting a staff member as soon as a WhatsApp message comes in rather than waiting for someone to open ZOKO and notice it.
Can a customer be tagged in ZOKO when they reply to an SMS?
Yes. Mobile Message's Inbound SMS Received trigger can start a Zap that runs the Add Customer Tag action in ZOKO, marking a customer as a responder the moment they text back, without anyone updating records manually.
How do I get ZOKO and Mobile Message talking to each other?
You link both through Zapier rather than a direct integration between the two. With a ZOKO account and a Mobile Message account each connected to Zapier, you pick which event should start the Zap and which action it should carry out, all without writing code.
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