Picture this: your support team finishes a call with a customer using XMReality's video guidance, and the customer needs the transcript or call link sent to their phone immediately. Instead of manually texting them or sending an email later, an SMS arrives the moment the call ends. Your team moves to the next case while the customer gets what they need right away, no lingering follow-up tasks or delayed communication.

XMReality's remote visual assistance helps your team resolve problems faster on the first contact, and Mobile Message ensures your customers get those solutions straight to their phones. When calls complete, transcripts are analysed, or call media is shared, you can automatically text participants with the call recording link, transcript summary, or next steps. Support doesn't stop at the end of the call.

Set up automations that send SMS whenever a call event finishes, a transcript becomes available, or new call media is ready. Your customers stay connected to the solutions they received, and your team logs fewer follow-up tasks because everything is communicated and confirmed in the moment through text.