Request Tracker (RT) SMS Integration
Yes - Mobile Message does integrate with Request Tracker (RT)!
The integration between Request Tracker and Mobile Message can streamline communication for Australian businesses, especially those in customer service or IT support. By syncing ticket updates and status changes directly to team members and customers via SMS, businesses can ensure prompt responses and improved resolution times, elevating customer experience.
In a scenario where a support ticket is created or escalated, sending an immediate SMS notification through Mobile Message keeps all stakeholders informed. This real-time alert system reduces the chances of miscommunication and helps visually impaired team members or those working remotely stay in the loop without losing time checking emails.
Utilising this integration enables organisations to leverage the capabilities of Request Tracker while enhancing their customer engagement strategy. By following up with clients via SMS after resolving a ticket or to gather feedback, businesses can foster stronger relationships and gain valuable insights into their service performance.
Premium Service at Affordable Prices
Exceptional SMS pricing starting at just 2¢ per message with your first purchase, offering great value without compromising on quality.
Direct Carrier Connection
Send millions of SMS in seconds! We use an Australian mobile carrier for ultra-fast bulk SMS delivery across Australia.
15+ years experience
We know how to provide a low-cost, reliable messaging solution for businesses of any size.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Ready to Try Mobile Message?
Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!