Request Tracker (RT) SMS Integration

Yes - Mobile Message does integrate with Request Tracker (RT)!

A customer who raised a support ticket doesn't have to keep refreshing their inbox to find out what's happening with it. Connected to Mobile Message through Zapier, Request Tracker can text them directly when their ticket status changes or when a new ticket is created in the first place, putting the update on their phone rather than leaving it sitting in an email thread they might not open straight away.

It works from the other direction too. When a customer replies by text, that inbound message can create a brand new ticket in Request Tracker automatically, so nothing gets missed just because it arrived by SMS instead of email. And when someone corresponds on an existing ticket, a text out keeps the requestor in the loop without an agent needing to draft a separate message.
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Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Request Tracker (RT) SMS Integration

What you can automate

Connect Request Tracker (RT) and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new ticket is created Request Tracker (RT) · Ticket Created
Then Text the requestor confirming it's logged Mobile Message · Send SMS
Use this Zap
When A ticket's status changes Request Tracker (RT) · Ticket Status Changed
Then Text the requestor with the update Mobile Message · Send SMS
Use this Zap
When Someone corresponds on a ticket Request Tracker (RT) · Ticket Correspondence
Then Text the requestor about the reply Mobile Message · Send SMS
Use this Zap
When A customer sends you a text Mobile Message · Inbound SMS Received
Then Create a new ticket in Request Tracker Request Tracker (RT) · Create Ticket
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Request Tracker (RT) supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • Custom Field Changed — Triggers when a custom field is changed on a ticket in Request Tracker.
  • Custom Role Changed — Triggers when a custom role is changed on a ticket in Request Tracker.
  • Ticket Correspondence — Triggers when a ticket is replied to (that is, corresponded with).
  • Ticket Created — Triggers when a new Request Tracker ticket is created.
  • Ticket Status Changed — Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
Actions 8
  • Comment on a Ticket — Add an internal comment to a ticket and send to any internal watchers.
  • Create Ticket — Create a new ticket in Request Tracker.
  • Reply to a Ticket — Reply to the requestor and any internal or external watchers of a ticket.
  • Update Custom Field — Updates a custom field on a ticket
  • Update Custom Role — Updates a custom role on a ticket
  • Update Ticket Due Date — Update the due date of a ticket.
  • Update Ticket Status — Update the status of a ticket.
  • Update Ticket Subject — Update the subject of a ticket.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

feature-icon
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Request Tracker (RT) + SMS: common questions

Can Request Tracker text a customer when their ticket status changes?

Yes. The Ticket Status Changed trigger fires whenever a ticket's status updates, and that can start a Zap that sends the requestor an SMS through Mobile Message with the new status.

Can a text message create a new ticket in Request Tracker?

Yes. Mobile Message's Inbound SMS Received trigger fires when a customer texts in, and that can run the Create Ticket action so a ticket is opened in Request Tracker without anyone entering it manually.

How do I connect Request Tracker and Mobile Message without coding?

You link both accounts through Zapier, which handles the connection with no code needed. From there you pick a Request Tracker trigger such as a status change or new ticket and pair it with a Mobile Message action.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits