Teams that collect feedback, ratings and contact details in Widgetform often need to acknowledge a response while the person is still engaged. A new response can mark a useful service moment, a customer follow-up or an internal review request. Through Zapier, Widgetform can pass that event to Mobile Message, so the right SMS is sent without manually checking each submission.

Mobile Message’s Send SMS action can thank someone for their feedback, confirm that a request was received or alert a staff member to follow up. Create Contact can add the respondent to Mobile Message, and Add Contact to List can organise people by form, campaign or service area. Widgetform remains the place where the response is collected, while Mobile Message handles the chosen SMS step. You decide which fields are used, who receives the text and what wording is appropriate when creating the Zap.