WhatsBox SMS Integration

Yes — Mobile Message integrates with WhatsBox. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the WhatsBox integration

Business conversations happen on WhatsApp more than ever. You're managing customer questions, order updates, and support tickets on WhatsApp Business, but you're missing out when people reply outside your defined template window or when the conversation matters too much to handle through automation alone. Every message that comes in is a moment to serve better, but you need your team to see it instantly.

WhatsBox and Mobile Message bridge that gap. When a customer sends a message through your WhatsApp Business account, Mobile Message texts your team member or support lead instantly. They might be handling another channel, in a meeting, or working on something else, but that customer message gets their attention right away. Your team can jump into the WhatsApp conversation within seconds, not minutes, and handle the question with the context and care it deserves.

The outcome is faster WhatsApp response times, happier customers who feel heard, and stronger business relationships built on genuine conversation rather than automated responses.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect WhatsBox and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer messages you on WhatsApp WhatsBox · New Message
Then Text your team member about the incoming message Mobile Message · Send SMS
Use this Zap
When Instant A new customer sends their first WhatsApp message WhatsBox · New Message
Then Add them to your Mobile Message contacts automatically Mobile Message · Create Contact
Use this Zap
When Instant An urgent customer message arrives WhatsBox · New Message
Then Alert your support team to reply on WhatsApp Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything WhatsBox supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • New Message — Triggers when a new message is received.
Actions 3
  • Send Media Message — Send a message with media (e.g., document, image, video, etc.). Messages sent using this action are delivered only within the 24-hour session window. Use 'Send Template Message' action to initiate a new message.
  • Send Template Message — Initiate a conversation with the recipient using a template. Sending a message using this action requires a WhatsApp approved template synced to WhatsBox.
  • Send Text Message — Send a text only message. Messages sent using this action are delivered only within the 24-hour session window. Use 'Send Template Message' action to initiate a new message.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

WhatsBox + SMS: common questions

Can I get an SMS alert when a customer messages me on WhatsApp?

Yes. Every time a customer sends a message through WhatsBox, you can have Mobile Message text your team instantly. This means your team is always aware of incoming customer messages, even if they're not actively watching WhatsApp.

Can I add customers to my Mobile Message contact list from their WhatsApp messages?

Yes. When a message arrives from a customer, Zapier can automatically create them as a contact in Mobile Message. This builds your customer database as your WhatsApp conversations grow and keeps all your communication in one platform.

How do I connect WhatsBox to Mobile Message?

You'll need a WhatsApp Business account set up in WhatsBox and a Mobile Message account. In Zapier, create a Zap with WhatsBox as the trigger app, select 'New Message', then choose Mobile Message as your action. Zapier will handle the connection.

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