If your team spends time chasing customers who have gone silent, Vicodo combines video chat and live support with a built-in CRM to keep conversations tracked and cases organised. When a customer contacts you, their case is logged in Vicodo, but your response time depends on someone noticing the message. By connecting Vicodo to Mobile Message via Zapier, you send SMS alerts the moment a case lands or when a customer cancels an appointment, so nothing falls through the cracks. This real-time notification keeps your team responding faster, and customers see action instead of silence. When a case is completed, you can text the customer confirmation so they know their issue is resolved and have your contact details if they need follow-up support. Your team stays on top of incoming cases, appointments and customer messages instead of working through a backlog. Zapier orchestrates the handoff between systems, so each case automatically triggers the right SMS at the right time without manual data entry.