A customer completes a Trustmary survey and your team wants to respond while the feedback is still meaningful. The manual chase can involve checking new answers, finding the respondent and preparing a separate follow-up message. Trustmary's Survey Answer Completed trigger can start a Mobile Message SMS through Zapier, making it easier to acknowledge feedback or invite the customer to continue the conversation.

Trustmary's New Survey Answer trigger also fires for a completed answer or an incomplete answer that has not progressed for 15 minutes. That can support a carefully worded reminder, while a completed answer can create or update a Mobile Message contact. Mobile Message can send an SMS, add a contact to a list or use Delivery Status Updated to start Trustmary's Create/Update Contact action. Trustmary's Send a Survey Invite to a Contact action can be started by an inbound SMS when that is a sensible next step. These are individual Zaps, not a native two-way sync. The connection is built in Zapier, where you control which survey events become SMS activity and which customer details are passed between the services.