A person completes an engagement with your voice app, but the useful follow-up can still be delayed if someone has to review the dashboard first. True Reply’s New Engagement trigger gives you a clear point at which to acknowledge the person or send the next instruction by SMS. This can help turn a completed voice interaction into a more direct customer touchpoint.

Through Zapier, True Reply can pass a New Engagement event to Mobile Message Send SMS, Create Contact or Add Contact to List. A text might confirm that the engagement was received, share a follow-up instruction or place the person into an appropriate messaging list. True Reply continues to manage the voice app and its engagement data, while Mobile Message handles the SMS step. The available trigger does not create a two-way conversation between the apps, and it does not send voice content through SMS. Instead, it provides a useful event for a simple, visible follow-up. Map the participant’s mobile number where available and keep the message specific to the completed engagement. The outcome is a faster response after someone interacts with your voice experience, with less dashboard checking for the team.