When customers book appointments and manage their schedules through Timely, they stay organised. But the real value comes when they get timely reminders and updates about their appointments and details. Rather than hope email reminders land in their inbox, you can send SMS notifications directly to customers when they're added to Timely or when their booking details change. Mobile Message connects to Timely through Zapier, so the moment a customer record is created or updated, you can instantly send them a text confirming their appointment or asking them to verify their details.

You can also add customers to Mobile Message contact lists for campaigns, or send bulk SMS reminders before upcoming appointments. This keeps customers engaged and reduces no-shows while freeing your team from manual follow-up. Each customer change in Timely becomes an opportunity to connect with SMS, turning your appointment software into a customer engagement engine.