Survicate SMS Integration

Yes — Mobile Message integrates with Survicate. Send and receive SMS from the tools you already use.

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Mobile Message

About the Survicate integration

A customer completes a survey and leaves feedback that deserves a response, not just a place in a research report. Survicate can send a New Survey Completion or New Question Answer event to Zapier, where Mobile Message sends a plain text thank you or follow-up SMS. This gives service teams a direct way to acknowledge feedback while the customer remembers the experience.

Survicate suits organisations collecting feedback across email, web, in-product and mobile channels. A completed survey can trigger a message to the respondent, while a particular answer can alert a team member or prompt a customer follow-up. If an SMS reply needs to be recorded back in Survicate, Mobile Message's Inbound SMS Received trigger can use Send to Research Hub as the Survicate action. The workflows remain separate and pass only the fields you select. Configure them in Zapier so feedback messages match your service process and the information available in each event.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Survicate and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer completes a Survicate survey Survicate · New Survey Completion
Then Text the respondent a thank you Mobile Message · Send SMS
Use this Zap
When Instant A new survey answer is recorded Survicate · New Question Answer
Then Text the respondent a relevant follow-up Mobile Message · Send SMS
Use this Zap
When A customer replies by SMS Mobile Message · Inbound SMS Received
Then Send the feedback to Survicate Research Hub Survicate · Send to Research Hub
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Survicate supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 2
  • New Question Answer — Triggers when a new question_answer is created.
  • New Survey Completion — Triggers when the user completes the entire survey - answers all the available survey questions.
Actions 1
  • Send to Research Hub — Sends feedback to Survicate Research Hub.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Survicate + SMS: common questions

Can Survicate send an SMS after survey completion?

Yes. New Survey Completion can trigger Mobile Message Send SMS through Zapier. Use the respondent details available in Survicate to send a plain text thank you or a suitable follow-up.

Can a Survicate answer trigger a text message?

Yes. New Question Answer can trigger Send SMS. This allows a response to prompt a message based on the available answer and respondent fields, provided a mobile number is available for the recipient.

How do I set up Survicate with Mobile Message?

Authorise both services in Zapier, select a Survicate trigger or Mobile Message Inbound SMS Received, and choose the action for the other app. No code is required. Map and test the respondent, answer and message fields before enabling the Zap.

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