SuperCat 360 SMS Integration

A customer's phone buzzes with confirmation that their last message was delivered, and moments later a short survey arrives asking how the whole experience went. That is the outcome SuperCat 360 is built to create, a review collection platform that sends surveys by text message and pulls the responses through to the review sites that matter for a business's reputation. It suits any business that already texts customers about a job finished or an order on its way and wants the follow up handled without someone remembering to do it later.

Paired with Mobile Message through Zapier, the trigger for this pairing sits on the Mobile Message side rather than on SuperCat 360's own list. Once a text message to a customer is confirmed delivered, that event can start SuperCat 360's Send Surveys action on its own, so nobody on the team has to remember to chase a review afterwards or check whether the message even landed first.

The result is a steadier flow of fresh reviews without an extra manual step in the middle. A trade business that texts customers when a job is finished, or a retailer confirming a delivery has gone out, can turn that same confirmed message into the trigger for a review request, and the responses land on the sites customers actually check before they buy from that business again.