Startel CMC is a contact management system for contact centres and telephone answering services where agents log customer interactions and record follow-ups that need to happen next. When a new form is saved, your team needs to know about it straight away so they can respond fast and keep the customer happy and satisfied. Sending SMS alerts keeps everyone informed without relying on email or system notifications that might get missed in the chaos of a busy working day. Your agents can also respond to customer texts received by Mobile Message through the system efficiently and quickly. When a customer texts in, you can create a new Startel form automatically, ensuring every SMS gets logged with the same detail as a phone call would be. This unified approach means no customer interaction falls through the cracks and your team has a single source of truth for all inbound contact across channels.