Startel CMC SMS Integration

Yes — Mobile Message integrates with Startel CMC. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

Startel CMC logo
Mobile Message

About the Startel CMC integration

Startel CMC is a contact management system for contact centres and telephone answering services where agents log customer interactions and record follow-ups that need to happen next. When a new form is saved, your team needs to know about it straight away so they can respond fast and keep the customer happy and satisfied. Sending SMS alerts keeps everyone informed without relying on email or system notifications that might get missed in the chaos of a busy working day. Your agents can also respond to customer texts received by Mobile Message through the system efficiently and quickly. When a customer texts in, you can create a new Startel form automatically, ensuring every SMS gets logged with the same detail as a phone call would be. This unified approach means no customer interaction falls through the cracks and your team has a single source of truth for all inbound contact across channels.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Startel CMC and Mobile Message through Zapier and these run on their own, with no code and no developer.

When An IntelliForm is saved in Startel Startel CMC · New IntelliForm
Then Alert your team with an SMS notification Mobile Message · Send SMS
Use this Zap
When A new IntelliForm is filed in your contact centre Startel CMC · New IntelliForm
Then Create a contact record in Mobile Message Mobile Message · Create Contact
Use this Zap
When A customer texts your contact centre Mobile Message · Inbound SMS Received
Then Create an IntelliForm in Startel automatically Startel CMC · Add IntelliForm
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Startel CMC supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • New IntelliForm — Triggers when a new IntelliForm is saved or filed on the specified Client ID.
Actions 5
  • Add IntelliForm — Create a new IntelliForm for the specified Client ID
  • Add Note — Add a Note (activity trace comment) to the specified Form ID
  • Add OnCall Assignment — Creates a new assignment on the specified CMC OnCall schedule
  • Display System Notification — Generates a System Notification action, useful for making agents aware a Zap has failed.
  • Mark Complete — Mark an IntelliForm as "Complete" (filed/delivered)

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Startel CMC + SMS: common questions

Can I add a note in Startel when a customer sends an SMS?

Yes. Use the Add Note action to document the SMS in the IntelliForm. This keeps all customer contact history in one place, whether the customer called, texted or used another channel.

Will SMS alerts notify the right agent?

You send SMS alerts to a shared team number or a supervisor. If you want to alert specific agents, create separate zaps with different phone numbers for each person or shift.

Do my Startel and Mobile Message accounts need any special setup?

Just connect both to Zapier and build your automation. Zapier handles syncing new forms and incoming SMS without any code or configuration changes needed in Startel or Mobile Message.

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