A new member joining through Stan gets a welcome text before they have even left the checkout page, and someone thinking about cancelling gets one last message that might change their mind. A quick text at the right moment is often all it takes to make a new customer feel valued or keep someone from walking away.

Connected to Mobile Message through Zapier, Stan can turn its membership events into texts sent straight to a phone. A new membership can trigger a welcome message, a new customer purchase can prompt a thank you text, a pre-cancellation membership can send a last minute offer, and a cancelled membership that finally expires can trigger a short farewell text. Each message goes out the moment the event happens, so the customer hears from you before the moment passes. The timing turns a routine business event into a moment of personal connection and keeps members feeling like part of the community.