Spoki SMS Integration

Yes - Mobile Message does integrate with Spoki!

The Spoki integration with Mobile Message can streamline customer interactions by allowing businesses to automate their SMS communications alongside WhatsApp messaging. This dual approach not only provides flexibility in reaching customers where they prefer to communicate but also ensures that messages are engaging, utilising buttons in WhatsApp for quick responses.

Australian businesses can enhance their marketing strategies by combining the automated features of Spoki with Mobile Message. For example, a business could set up an automated SMS campaign that prompts customers to respond via WhatsApp, utilizing pre-approved template messages that include interactive buttons. This method can increase engagement rates and provide immediate feedback from customers.

Using this integration, businesses can also improve customer service by ensuring timely responses across platforms. If a customer reaches out via SMS, the team can respond effectively using WhatsApp, keeping the conversation seamless and efficient. This capability not only helps in maintaining high customer satisfaction but also optimises workflow by reducing the need for switching between different messaging services.