SatisFactory SMS Integration

Yes — Mobile Message integrates with SatisFactory. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the SatisFactory integration

A customer completes a satisfaction survey while the experience is still fresh. SatisFactory can send that New Respondent event into Zapier, where Mobile Message sends a short thank you or follow-up SMS. This gives your team a timely way to acknowledge feedback instead of waiting for someone to review the survey dashboard. You can also use SatisFactory's New Interaction action when a customer texts your Mobile Message number.

This connection suits service teams that want feedback to lead to a visible customer response. The survey event can start a message for a completed feedback process, while fields from the respondent can help personalise the SMS. An inbound reply can create a new interaction in SatisFactory, keeping the response available for later review. SatisFactory remains the place for feedback activity and response data, while Mobile Message handles the text message. Each direction is a separate Zapier workflow, configured around the information your team collects.

Categories:

Forms & Surveys

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect SatisFactory and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new survey respondent is detected SatisFactory · New Respondent

Then Text the respondent a feedback thank you Mobile Message · Send SMS

Use this Zap

When A customer sends feedback by SMS Mobile Message · Inbound SMS Received

Then Record a new SatisFactory interaction SatisFactory · New Interaction

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything SatisFactory supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Respondent — Triggers whenever there is a new respondent detected

Actions 4

Get Last Interaction — Get the date of the last interaction you had with a contact (identified through its email) in number of days
Get Responses by Id — Get responses from a specific contact in order to integrate the survey results into your CRM or internal system.
New Complex Interaction — Create a new interaction in the SatisFactory platform that require some processing on SatisFactory's end before being routed through email, SMS..
New Interaction — Create a new interaction in the SatisFactory platform that will then be routed through email, SMS..

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

SatisFactory + SMS: common questions

Can SatisFactory text a respondent after feedback?

Yes. New Respondent can trigger Mobile Message Send SMS through Zapier. Use the respondent information available in the event to send a plain text thank you or a follow-up message after the survey activity is detected.

Can SMS replies be added as SatisFactory interactions?

Yes. Inbound SMS Received can trigger SatisFactory's New Interaction action. Map the sender and message details into the interaction so the response can be included in the platform's feedback activity.

How do I connect SatisFactory to Mobile Message?

Use Zapier to select New Respondent or Inbound SMS Received, then choose the matching action in the other app. No code is required. You will need authorised accounts for both SatisFactory and Mobile Message before testing the Zap.

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