Creators selling paid courses, webinars and community memberships through Rigi deal with two kinds of moments constantly, a payment that goes through cleanly and one that falls over at checkout before it is finished. Rigi already tracks payment completion and payment failure as they happen, so instead of manually checking a dashboard to see who paid and who dropped off, a text can go out immediately depending on which one occurred.

Linked to Mobile Message through Zapier, a successful payment can trigger a text confirming access to the course or community, while a failed payment can trigger a different message nudging the buyer to come back and try again. The connection also works in reverse, a reply that comes in through Mobile Message can be set up to import that person as a new user in Rigi, so a text is sometimes all it takes to get someone added to a course or community without touching the platform directly. For a creator juggling several launches at once, that is one less manual step between a payment and a buyer actually feeling looked after.