Retently SMS Integration

Yes — Mobile Message integrates with Retently. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Retently integration

Customer feedback is most valuable when a low score reaches someone who can respond, or a positive result prompts a thoughtful follow-up. Retently measures NPS, CSAT and CES, and its New Survey Response and score triggers can pass feedback events to Mobile Message through Zapier. A text can then notify a service team or customer.

New Survey Response can trigger Send SMS with a response follow-up, while Campaign Score Updated can send an alert to a selected Mobile Message list when a campaign score changes. Customer Unsubscribed can trigger Add Unsubscribe, helping reflect a survey opt-out in Mobile Message. You can also use Create Contact or Update Contact when Retently sends suitable customer details.

These workflows help turn feedback activity into a visible action without asking staff to watch Retently continuously. They do not synchronise survey records or create a native connection. Zapier passes each selected Retently event into one Mobile Message action, and your team controls the recipient, message, contact fields and unsubscribe settings.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Retently and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new Retently response arrives Retently · New Survey Response
Then Text the customer about their feedback Mobile Message · Send SMS
Use this Zap
When A Retently campaign score changes Retently · Campaign Score Updated
Then Alert the customer experience list Mobile Message · Send SMS to List
Use this Zap
When A customer opts out of surveys Retently · Customer Unsubscribed
Then Record the SMS unsubscribe request Mobile Message · Add Unsubscribe
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Retently supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 5
  • Campaign Score Updated — Triggers when the survey campaign’s score (NPS, CSAT, CES) is updated.
  • Company Score Updated — Triggers when a company’s score (NPS, CSAT, CES) is updated.
  • Customer Unsubscribed — Triggers when a customer opts out of surveys.
  • New Survey Response — Triggers when a new survey response is received.
  • Overall Metric Score Updated — Triggers when the score is updated for a particular metric (NPS, CSAT, CES).
Actions 6
  • Apply Tag to Response — Adds a tag to a survey response.
  • Apply Topic to Response — Adds a topic to a survey response.
  • Create or Update Customer — Creates a new customer or updates an existing one.
  • Schedule a Web In-App Survey — Create a new contact or update an existing one, and schedule a web in-app survey.
  • Send an Email Survey — Create a new contact or update an existing one, and send and trigger an email survey.
  • Unsubscribe Customer — Unsubscribes a customer.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Retently + SMS: common questions

Can Retently send an SMS after a survey response?

Yes. Retently's New Survey Response trigger can start Mobile Message's Send SMS action in Zapier. This can notify a service team or send a suitable follow-up using the response and customer fields you map.

Can a Retently opt-out update Mobile Message?

Yes. Customer Unsubscribed can be paired with Mobile Message's Add Unsubscribe action. The Zap records the unsubscribe information in Mobile Message using the data supplied by Retently.

How do I connect Retently feedback events to Mobile Message?

In Zapier, select the Retently trigger, choose a Mobile Message action and test the customer fields before enabling the Zap. No coding is required. You need connected Retently and Mobile Message accounts, plus access to Zapier.

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