Relatel SMS Integration

Yes — Mobile Message integrates with Relatel. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Relatel integration

Your phone system in Relatel tracks customer satisfaction and call activity, but visibility stops there. When a customer rates their call experience with a smiley or when important calls end, those moments pass without reaching the people who should act on them. Managers miss patterns, follow-ups get delayed and customer satisfaction stays hidden in the system.

Connecting Relatel to Mobile Message turns call events into team alerts. When a customer rates their call or a conversation ends, you can immediately notify your management, quality team or customer success staff via SMS. This keeps satisfaction levels visible and lets your team respond quickly to great experiences or concerns. Fast feedback loops mean your team can recognise top performers and fix issues before they damage customer relationships. When a customer gives negative feedback, your team can reach out immediately to resolve the issue and turn the experience around. Those rapid interventions protect your reputation and strengthen customer relationships.

Categories:

Communication

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Relatel and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer rates their call experience Relatel · New Smiley

Then Alert your quality team via SMS Mobile Message · Send SMS to List

Use this Zap

When An important call has ended Relatel · New Call

Then Send your team a call summary alert Mobile Message · Send SMS to List

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Relatel supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 2

New Call — Triggers when a call has ended (Requires Switch Premium).
New Smiley — Triggers when a new smiley is rated (Requires: Switch Premium).

Actions 4

Cloak Reception — Cloak Reception. Change the outgoing number for calls.
Do Not Disturb — Change Do Not Disturb by enabling/disabling or setting a timeout.
Join a Group — Joins a Group
Leave a Group — Leaves a Group

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Relatel + SMS: common questions

Can I get an SMS when a customer gives negative feedback on a call?

Yes. When a customer rates their call with a smiley in Relatel, you can set up a Zap to text your quality or management team with the rating and customer details.

How does this help manage customer satisfaction?

Quick visibility means your team can reach out to customers who gave poor ratings, celebrate great experiences and identify coaching opportunities for reps who need support.

How do I connect Relatel call events to Mobile Message SMS?

Link Relatel and Mobile Message accounts to Zapier, select a call or smiley trigger, and choose to send SMS to your team members or a contact list.

Similar Integrations

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