Refiner SMS Integration

Yes - Mobile Message does integrate with Refiner!

The Refiner integration can significantly enhance communication for Australian businesses using Mobile Message by allowing them to seamlessly send customer surveys via SMS. This direct messaging approach can improve response rates, as customers are more likely to engage with a survey received through their mobile phones, providing valuable insights into user experience and satisfaction.

Using Refiner alongside Mobile Message also enables businesses to gather timely feedback right after a customer interaction or purchase. This immediate outreach can help teams quickly identify pain points, react to customer needs, and improve products or services, creating a more responsive and customer-centric approach.

Businesses can optimise their workflows by tapping into the data collected from customer surveys to tailor their marketing efforts or product offerings. By automating SMS surveys with Mobile Message, teams can ensure they’re reaching out consistently without the manual effort, allowing them to focus on acting on the insights gained rather than the logistics of gathering feedback.