A survey response arrives with useful feedback, yet the right person may not see it until much later. RapidoForm can send its Survey Submit event through Zapier, allowing Mobile Message to acknowledge the respondent or alert a team list by SMS. This removes the manual chase after a customer completes a video or audio survey and gives the response a prompt next step.

Pair Survey Submit with Mobile Message's Send SMS action to thank the respondent, confirm that their feedback was received or provide a next instruction. Send SMS to List can alert a selected group when a response needs review. You can also use Mobile Message's Create Contact or Update Contact actions to place the respondent's details into the Mobile Message contact records, provided RapidoForm supplies the required fields.

RapidoForm's Create Survey, Duplicate Survey and Lookup Responses actions are useful inside workflows where a later step needs to create or inspect survey data. Mobile Message can start a Zap from Inbound SMS Received, which can then use RapidoForm's Lookup Responses action for a process that searches response data after someone texts in. Each Zap runs in one direction, with the selected event and action clearly defined.