Trades businesses, clinics and small offices that rely on Posh's virtual receptionist to answer calls they can't get to often still need someone to act on those messages quickly. When an agent takes a message on your behalf, that call summary can sit in the portal until a staff member logs in and reads it.

Connected to Mobile Message through Zapier, that message can trigger a text straight to the owner or on-call staff member, so nobody has to keep refreshing the portal to see what came through. The same setup can add the caller as a contact in Mobile Message, or create an email assist request tagged to the account, giving the office a written record to follow up on later. For a business that lives on missed calls turning into new bookings, closing that gap between the call and the follow up text matters.