When users matching a specific behaviour report are identified in Pendo, your sales or success team can take action immediately. You can send an SMS to the account owner or customer success manager to flag that a high-value account or engaged prospect meets certain criteria. For example, if a visitor behaviour report shows someone has spent more than an hour in your product, or if they have accessed a specific feature multiple times, you can text your sales rep to follow up right away. This triggers action based on real customer behaviour, not guesswork.

This real-time alert keeps your revenue team moving fast instead of waiting for weekly reports or manual checks. The moment Pendo identifies the behaviour you care about, an SMS lands in your team member's pocket. There is no lag between the insight and the action, so you do not miss opportunities. Instead of discovering high-value prospects when it is too late, your team sees them while engagement is fresh.