Ortto SMS Integration

Yes — Mobile Message integrates with Ortto. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Ortto integration

When a customer record changes in Ortto, the marketing team may need to respond with a timely text rather than wait for a later campaign. A tag change, new activity or updated field can start a Zapier workflow that sends a Mobile Message SMS. This helps teams acknowledge a meaningful customer action while keeping the message tied to the record event that caused it.

Ortto’s New Record Created trigger can also notify a new contact, while the Create Activity action can record an SMS interaction after someone replies. Mobile Message’s Inbound SMS Received trigger can run that Ortto action, using the received text and sender details as the activity data. Ortto’s Opt Out From SMS action can also be used in a workflow where a customer’s preference is captured elsewhere.

The connection is configured through Zapier and does not synchronise customer records or campaign history. It gives you selected event-based actions, with Ortto managing customer data and Mobile Message sending or receiving plain text messages. Review consent and message content carefully before enabling customer notifications.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Ortto and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new Ortto activity occurs Ortto · New Activity Occurred
Then Text the person with a relevant update Mobile Message · Send SMS
Use this Zap
When Instant A new Ortto contact is created Ortto · New Record Created
Then Send a welcome SMS Mobile Message · Send SMS
Use this Zap
When A person replies by SMS Mobile Message · Inbound SMS Received
Then Record the reply as an Ortto activity Ortto · Create Custom Activity
Use this Zap
When A person texts an opt-out request Mobile Message · Inbound SMS Received
Then Opt the person out in Ortto Ortto · Opt Out From SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Ortto supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • Fields Updated — Triggers when the specified field(s) of a record have been updated in your Ortto account.
  • New Activity Occurred — Triggers when a new Ortto activity occurs.
  • New Record Created — Triggers when a new record (contact or organization) has been added to your Ortto account.
  • Tag Added/Removed — Triggers when a tag has beed added to, or removed from, a record.
Actions 5
  • Create Custom Activity — Create a custom Activity for a person, optionally create a new record beforehand.
  • Create Record — Create a new record (person, organization), or update an existing record in your Ortto account.
  • Opt Out From SMS — Opt out a person from all SMS communications.
  • Tag/Untag Records — Add or remove record (person, organization) tags.
  • Unsubscribe a Person — Unsubscribe a person from all emails.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Ortto + SMS: common questions

Can Ortto send an SMS when a customer record changes?

Yes. New Activity Occurred, Fields Updated or Tag Added/Removed can trigger Mobile Message’s Send SMS action. Map the contact phone number and use the event fields to personalise the message.

Can an incoming Mobile Message text create an Ortto activity?

Yes. Inbound SMS Received can trigger Ortto’s Create Custom Activity action. The Zap can record the received message and sender details when they match the fields Ortto requires.

How do I set up Ortto SMS workflows in Zapier?

Select an Ortto trigger or action in Zapier and pair it with the relevant Mobile Message step. You need accounts for both services, and no code is needed. Check consent, phone mapping and opt-out handling before activating the workflow.

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