NPS.Today SMS Integration

Yes — Mobile Message integrates with NPS.Today. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the NPS.Today integration

When you run an NPS campaign, new responses arrive constantly but your team might miss critical feedback if they're not watching the tool. You need them to see important signals straight away so you can respond quickly and address any issues. NPS.Today and Mobile Message connect through Zapier, letting you send SMS alerts whenever a new response comes in or when you launch a fresh campaign. This keeps your team in the loop without requiring them to check another tool between conversations.

Real-time feedback means you can spot trends fast and act on customer sentiment before problems grow. Whether you're monitoring net promoter scores or tracking campaign milestones, SMS alerts ensure nothing gets overlooked and your team responds while customer insights are still fresh and most useful. Team members can spot recurring issues across responses, celebrate positive feedback with your customers, and prioritise improvements based on real signals from your audience.

Categories:

Customer Appreciation

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect NPS.Today and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new response is submitted to your campaign NPS.Today · New Response

Then Alert your team via SMS immediately Mobile Message · Send SMS

Use this Zap

When Instant A new NPS campaign launches NPS.Today · New Campaign

Then Notify your team to monitor feedback Mobile Message · Send SMS

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything NPS.Today supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 2

New Campaign — Triggers when a new campaign is added/update or deleted
New Response — Triggers when a new response is posted to the given campaign

Actions 2

Add Employee — Adds an employee to your organization
Send Survey — Adds a respondent to the given campaign and sends a survey

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

NPS.Today + SMS: common questions

Can I get an SMS alert when someone submits a response to my NPS survey?

Yes. When a new response arrives in your NPS.Today campaign, you can trigger an automatic SMS notification to your team. Choose who gets alerted and they receive the message instantly, so your team can see feedback as it comes in.

Can I sync NPS respondents to my Mobile Message contacts?

You can capture respondent data through your NPS workflow and then use that information with Mobile Message to reach out. The connection works best for alerting your team about incoming responses rather than bulk importing respondents.

How do I connect NPS.Today to Mobile Message?

Use Zapier to connect both accounts. Choose your NPS.Today trigger, then select your Mobile Message action. Once saved, the automation runs every time your chosen event happens.

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