A tradesperson creates a new work job in novaTime, and the team needs to know immediately. You can send a text to the assigned technician or crew leader the moment a new work is created, so they can head to the site with the right tools and materials. When work status changes, you can notify the customer that their repair is on the way, or update the team that the job is complete. If someone adds a comment or tag to a work, you can send an SMS to keep everyone in the loop.

This approach removes the bottleneck of manual notifications. Technicians spend less time phoning the office for updates, and customers receive status changes without you having to draft and send each message by hand. The team knows exactly what stage each job is at, and there is less chance of a repeat visit because a detail was missed or a step was skipped.