Product researchers who run continuous discovery spend their week moving between customer calls, support tickets and quick text exchanges, trying to keep every piece of feedback in one searchable place. NEXT exists for that kind of operator, turning scattered conversations into structured recordings and highlights the whole product team can search later, instead of notes scattered across someone's phone or inbox.

Linked to Mobile Message through Zapier, NEXT can catch what a customer says by text and put it straight into the research base. A reply to an SMS can be logged as a highlight, so a comment about pricing or a bug does not sit unread in a phone. The same reply can be saved as a recording, keeping a timestamped record of what was said outside a formal interview. First time contacts who text in can also have an account created for them, so the research base stays current without someone re-typing details by hand.

The result is a research base that grows from real conversations happening outside the interview room, not just from scheduled sessions. Customer texts that would normally disappear into a phone thread instead show up next to the other evidence a product team already relies on, ready for the next roadmap discussion.