Lucidya SMS Integration

Yes — Mobile Message integrates with Lucidya. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Lucidya integration

Customer experience teams listen to millions of digital interactions across social media, reviews, support channels, and chat. Lucidya AI transforms this data into actionable customer insights and sentiment trends. Alerts notify your team when customer sentiment shifts or important patterns emerge. Alert notifications can be scattered across tools, and your team might miss critical customer issues that need fast action.

Connecting Lucidya to Mobile Message lets you send SMS alerts immediately when important customer insights emerge. When Lucidya detects a significant sentiment shift or an urgent customer alert is generated, send an SMS to your customer experience manager or team lead. Your team gets instant notification on their phones and can respond to critical customer issues before they escalate. Alerts stay on the channel your decision-makers check most, ensuring your most important customer signals don't get buried in email or dashboards.

Categories:

Analytics

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Lucidya and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new alert notification is generated by Lucidya Lucidya · Lucidya

Then Send SMS to your team with the customer insight or alert Mobile Message · Send SMS

Use this Zap

When Instant Lucidya identifies a significant customer sentiment change Lucidya · Lucidya

Then Create a contact record in Mobile Message for follow-up Mobile Message · Create Contact

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Lucidya supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

Lucidya — Triggers when a new Alert Notification is generated, whether it is on an hourly or instant basis.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Lucidya + SMS: common questions

Can I get SMS alerts when customer sentiment changes in Lucidya?

Yes. When Lucidya detects a significant shift in customer sentiment or generates an alert based on digital interactions, you can automatically send an SMS to your customer experience team so they can respond quickly.

Can I filter which Lucidya alerts trigger SMS messages?

You can configure your Zap to send SMS only for high-priority or urgent alerts from Lucidya. This keeps your team focused on critical customer issues rather than routine notifications.

What accounts do I need to connect Lucidya and Mobile Message?

You need active Lucidya and Mobile Message accounts. Log into Zapier, connect both accounts, and create Zaps pairing Lucidya alert notifications with Mobile Message's Send SMS action.

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