IndeCX SMS Integration

Yes — Mobile Message integrates with IndeCX. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the IndeCX integration

The best moment to ask a customer how something went is right after they have already reached out, not days later when the details have gone fuzzy and the reply rate has dropped away with them. IndeCX exists to send that satisfaction survey the moment it matters, using its Send Invites action to get the questions out to a customer while the experience is still fresh in their mind, rather than waiting for someone on the team to remember to send it.

Connected through Zapier, a text a customer sends in through Mobile Message can be the moment that starts the survey. Someone replies to confirm a job is finished or a service has wrapped up, and that reply triggers IndeCX to send the satisfaction survey invite straight away, without anyone opening IndeCX to fire it off by hand or checking a phone for replies that arrived overnight while the team was busy with other customers.

Categories:

Forms & Surveys

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect IndeCX and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer texts to confirm completion Mobile Message · Inbound SMS Received

Then Send a satisfaction survey invite IndeCX · Send Invites

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything IndeCX supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Send Invites — Automatically triggering satisfaction surveys.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

IndeCX + SMS: common questions

Can a customer's text reply trigger a satisfaction survey in IndeCX?

Yes. A Zap can be set up so that when a customer replies to a text sent through Mobile Message, IndeCX's Send Invites action fires straight away, getting the satisfaction survey out to them while the experience is still recent.

Does IndeCX text customers directly through Mobile Message?

IndeCX handles sending the survey invite itself once triggered. The role Mobile Message plays is on the way in, since a customer's text reply is what can start the Zap that tells IndeCX to send the invite.

How do I connect IndeCX and Mobile Message?

You link both accounts inside a Zap, with Mobile Message's Inbound SMS Received as the trigger and IndeCX's Send Invites as the action. No coding is needed, just the two accounts connected through Zapier.

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