incident.io SMS Integration

Yes — Mobile Message integrates with incident.io. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the incident.io integration

Your team moves faster when incidents are communicated the moment they happen, not after someone reads a slack message or email. incident.io helps you declare and track problems across your organisation, but getting the right people to notice and respond immediately is the hard part. When you connect incident.io to Mobile Message via Zapier, the moment an incident is declared, SMS alerts go to your on-call team, tech leads, and stakeholders without them having to check a dashboard or wait for a broadcast.

The outcome is visible across your team instantly. Everyone who needs to know gets a text alert the moment an incident is officially declared, so they can drop everything and respond. Your response times improve because communication happens at speed, and critical problems don't get missed because someone didn't see a notification.

By automating incident SMS alerts, you're removing the delay between problem and response. Your team knows they'll be texted when it matters, incidents get faster attention, and your overall recovery time improves.

Categories:

Communication

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect incident.io and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new incident is declared incident.io · New Incident

Then Send an SMS alert to your on-call team Mobile Message · Send SMS

Use this Zap

When Your team texts in about a problem Mobile Message · Inbound SMS Received

Then Create an incident record for tracking incident.io · Create Incident

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything incident.io supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Incident — Triggers when a new incident is declared.

Actions 2

API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Create Incident — Creates a new incident.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

incident.io + SMS: common questions

Can I send an SMS alert to my team when an incident is declared?

Yes, the moment a new incident is declared, Mobile Message can send an SMS to your on-call team, engineers, or whoever needs to respond immediately. This ensures critical issues get attention right away.

Can my team declare an incident by texting a number?

Yes, you can set up Zapier so when someone texts a specific Mobile Message number, an incident is automatically created in incident.io. This gives your team a quick way to escalate issues.

What do I need to set up incident SMS alerts?

Connect incident.io and Mobile Message to Zapier, then create a Zap with the incident trigger. Choose to send an SMS and Zapier sends alerts automatically whenever an incident is declared.

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