Hibu Assistant Connect SMS Integration

Yes — Mobile Message integrates with Hibu Assistant Connect. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Hibu Assistant Connect integration

Trades and local service businesses that manage estimates, jobs and appointments through Hibu often meet a new customer by text before anything else, a message asking about availability or price. Connected to Mobile Message through Zapier, Hibu Assistant Connect can turn that first reply into a contact record the moment Inbound SMS Received fires, using Create or Update Contact so the person is already in the system before a call is booked or a job is scheduled.

Hibu Assistant Connect lets other tools feed the wider Hibu suite, where a single contact can carry estimates, jobs, appointments and transactions as the relationship develops. Once a customer exists in Hibu from a text reply, the same record is ready to carry an estimate once one's prepared, a job once it's scheduled or an appointment once it's booked, without anyone re-typing a name and number already sitting in a phone.

For businesses that field a good share of enquiries by phone number rather than email, this keeps the customer database current from the first message rather than the first invoice. New contacts appear in Hibu ready for the next step in whichever workflow the business runs, whether that's quoting a job or booking a technician.

Categories:

Marketing

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Hibu Assistant Connect and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer texts your business Mobile Message · Inbound SMS Received

Then Create or update their Hibu contact record Hibu Assistant Connect · Create or Update Contact

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Hibu Assistant Connect supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 7

Create Appointment — Add an Appointment to a Contact, automatically creating a new Contact if it does not already exist.
Create Email Interaction — Add an Email Interaction to a Contact, automatically creating a new Contact if it does not already exist.
Create or Update Contact — Creates a Contact, or updates the Contact if it already exists.
Create or Update Estimate — Creates an Estimate for a Contact, or updates the Estimate if it already exists. Automatically creates a new Contact if it does not already exist.
Create or Update Job — Creates a Job for a Contact, or updates the Job if it already exists. Automatically creates a new Contact if it does not already exist.
Create Phone Call Interaction — Add a Phone Call Interaction to a Contact, automatically creating a new Contact if it does not already exist.
Create Transaction — Add a Transaction to a Contact, automatically creating a new Contact if it does not already exist.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Hibu Assistant Connect + SMS: common questions

Can Hibu Assistant Connect add a customer as soon as they text my business?

Yes. Set Mobile Message's Inbound SMS Received as the trigger and Hibu Assistant Connect's Create or Update Contact as the action in Zapier, and every text creates the contact or updates their details if they're already in Hibu.

Does this add appointments or jobs automatically as well?

The direct pairing with Mobile Message covers creating or updating a contact from an inbound text. Hibu Assistant Connect also supports estimates, jobs, appointments and transactions for that same contact through its other actions, run separately as your workflow needs them.

What's needed to connect Hibu Assistant Connect and Mobile Message?

A Zapier account linked to your Mobile Message and Hibu Assistant Connect logins is all that's required. Choose Inbound SMS Received as the trigger and Create or Update Contact as the action, map the phone number field, then switch the Zap on.

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