Hello Customer SMS Integration

Yes - Mobile Message does integrate with Hello Customer!

Teams that run customer feedback through Hello Customer often collect useful answers while the person who should act is busy elsewhere. Hello Customer offers an Answer(s) Created trigger when new answers are received. It also provides Add Customer Reviews and Send Survey actions. Through Zapier, a new answer can prompt a Mobile Message notification, or an SMS reply can create a review record or send a survey.

A positive response could alert a customer success team member, while a concerning answer could send an internal text for prompt attention. Mobile Message’s Inbound SMS Received trigger can also start a Zap that uses Hello Customer’s Add Customer Reviews action, provided the incoming message contains the review information your workflow expects. Alternatively, an SMS response can use Send Survey to invite someone to provide feedback.

These are separate one-way workflows, not a live two-way sync. Keep the SMS copy plain and make sure recipients have permission to receive the messages you send.
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Hello Customer SMS Integration

What you can automate

Connect Hello Customer and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Hello Customer receives new answers Hello Customer · Answer(s) Created
Then Text the feedback owner for review Mobile Message · Send SMS
Use this Zap
When A customer sends an SMS Mobile Message · Inbound SMS Received
Then Add the message as a customer review Hello Customer · Add Customer Reviews
Use this Zap
When A customer sends an SMS Mobile Message · Inbound SMS Received
Then Send them a Hello Customer survey Hello Customer · Send Survey
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Hello Customer supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • Answer(s) Created — Triggers when new answers are received. Multiple answers can be returned that were created in the past 15 minutes.
Actions 2
  • Add Customer Reviews — This action adds a review to the Hello Customer platform
  • Send Survey — Send a survey to anybody

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Hello Customer + SMS: common questions

Can Hello Customer answers trigger an SMS alert?

Yes. Answer(s) Created can start a Zap and Mobile Message’s Send SMS action can notify the person responsible for feedback. The message can include mapped answer details supplied by Hello Customer.

Can an incoming Mobile Message text add a Hello Customer review?

Yes. Inbound SMS Received can trigger Hello Customer’s Add Customer Reviews action. The Zap can pass the incoming text into the review fields, subject to the information required by Hello Customer.

What accounts are needed for Hello Customer SMS workflows?

You need Hello Customer, Mobile Message and Zapier accounts. Zapier provides the no-code setup. Choose either the feedback event or inbound SMS trigger, map the fields, test the workflow and enable it when the result is suitable.

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