A customer leaves feedback at a Hearme station after buying a product or receiving a service. The response may be valuable immediately, but it can take time for the right team member to notice it and decide what to do. Hearme provides a New Feedback event, so Zapier can pass that response to Mobile Message while the experience is still recent.

Send an SMS to thank a customer for their feedback, acknowledge a concern or invite them to continue the conversation. You can also create a Mobile Message contact from feedback that includes a suitable mobile number, helping staff identify the person when they review the response. Hearme's Ask for Feedback action can be triggered by an inbound SMS when a customer asks to provide feedback, giving you a useful path into the station process.

The connection is assembled in Zapier, not delivered as a native two-way integration. Select New Feedback or Inbound SMS Received, choose the action on the other app and map the available details. Separate Zaps can suit positive feedback, service issues and requests to collect a response.