Hearme CXM platform SMS Integration

Yes — Mobile Message integrates with Hearme CXM platform. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

Hearme CXM platform logo
Mobile Message

About the Hearme CXM platform integration

A customer leaves feedback at a Hearme station after buying a product or receiving a service. The response may be valuable immediately, but it can take time for the right team member to notice it and decide what to do. Hearme provides a New Feedback event, so Zapier can pass that response to Mobile Message while the experience is still recent.

Send an SMS to thank a customer for their feedback, acknowledge a concern or invite them to continue the conversation. You can also create a Mobile Message contact from feedback that includes a suitable mobile number, helping staff identify the person when they review the response. Hearme's Ask for Feedback action can be triggered by an inbound SMS when a customer asks to provide feedback, giving you a useful path into the station process.

The connection is assembled in Zapier, not delivered as a native two-way integration. Select New Feedback or Inbound SMS Received, choose the action on the other app and map the available details. Separate Zaps can suit positive feedback, service issues and requests to collect a response.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Hearme CXM platform and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer leaves Hearme feedback Hearme CXM platform · New Feedback
Then Text them a thoughtful acknowledgement Mobile Message · Send SMS
Use this Zap
When Instant Hearme receives identified feedback Hearme CXM platform · New Feedback
Then Create the customer as a contact Mobile Message · Create Contact
Use this Zap
When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Ask the Hearme station for feedback Hearme CXM platform · Ask for Feedback
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Hearme CXM platform supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • New Feedback — Triggers when a new feedback is sent from a Hearme station device.
Actions 1
  • Ask for Feedback — Send a notification into Hearme Station device to collect feedback from customer.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Hearme CXM platform + SMS: common questions

Can Hearme feedback trigger a customer SMS?

Yes. Hearme New Feedback can start a Zap with Mobile Message Send SMS. Use the feedback details and available customer information to acknowledge the response or explain the next step.

Can an SMS ask a Hearme station for feedback?

Yes. Mobile Message Inbound SMS Received can trigger Hearme Ask for Feedback. This lets a customer's text start the feedback request in Hearme where the required details are available.

How do I connect Hearme feedback with Mobile Message?

Use Hearme, Mobile Message and Zapier accounts to build the workflow. Select New Feedback or the Mobile Message inbound trigger, add the matching action and map the fields. Setup needs no code.

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