Mobile Message™ Integration with Gupshup for Business

Gupshup for Business SMS Integration

Yes - Mobile Message does integrate with Gupshup for Business!

Customer support teams managing WhatsApp conversations on Gupshup often need to reach out on a different channel. When a customer messages via WhatsApp, they might not have texted you before, so you don't have their SMS channel open. Conversely, when a customer replies via SMS to Mobile Message, you might want to acknowledge them in WhatsApp where they're already chatting. Zapier connects Gupshup and Mobile Message so you can meet customers in whichever channel they prefer to use at that moment.

Running multiple messaging platforms doesn't mean choosing one. Instead, you can build automations that extend outreach and add redundancy. When a WhatsApp message arrives, follow up with an SMS if it needs urgent attention. When an SMS response comes in, send a WhatsApp template to confirm receipt. This multi-channel coverage makes it nearly impossible to miss a customer, and your team can triage messages from both platforms in one workflow. Gupshup and Mobile Message together give your support operation flexibility and resilience.

Categories:

Communication

Connect Now with Zapier SMS Pricing Start a Free Trial

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Gupshup for Business and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A message arrives via WhatsApp Gupshup for Business · Receive Incoming Message

Then Send an SMS follow-up to the same customer Mobile Message · Send SMS

Use this Zap

When A customer replies via SMS Mobile Message · Inbound SMS Received

Then Send them a WhatsApp message confirming receipt Gupshup for Business · Send Text Message

Use this Zap

Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Gupshup for Business supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

Receive Incoming Message — Triggers when any one of New message, New media message, Interactive quick reply, Template quick reply, Opt-in, or Opt-out is received in your WhatsApp Business Account. Provide your WhatsApp Account credentials and then select the event to link this trigger to.

Actions 5

Opt In — Use this action to opt in the users
Send Dynamic Buttons With Media — Send dynamic buttons with media
Send Dynamic Buttons With Text Message — Use this action to send a template messages with dynamic buttons
Send Media Message — Send a new WhatsApp media message via Gupshup for Business
Send Text Message — Send text message action allows users to send a text message to a specified phone number or contact via WhatsApp messaging platform, facilitating communication and enabling users to stay in touch with their customers on the most popular messaging platform

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Gupshup for Business + SMS: common questions

Can I send an SMS when someone messages me on WhatsApp via Gupshup?

Yes. When an incoming message arrives in Gupshup, you can automatically send an SMS to the same contact through Mobile Message. This is useful for urgent requests where SMS might reach them faster, or to ensure your message gets through on their preferred channel.

Can I reply via WhatsApp when someone texts my Mobile Message number?

Yes. When an SMS arrives, you can automatically send a WhatsApp message back through Gupshup. This is helpful if you primarily manage customer relationships in WhatsApp but also accept SMS, letting you keep all conversation threads in one place.

How do I set up messaging across both WhatsApp and SMS?

Connect both Gupshup and Mobile Message to Zapier, then create Zaps linking message events to responses. You'll need to set up your Gupshup WhatsApp business account and your Mobile Message SMS setup first, but after that Zapier automates all the routing between the two channels.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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