Gupshup SMS Integration

Yes - Mobile Message does integrate with Gupshup!

A customer messaging a business through WhatsApp expects a reply wherever they're comfortable, not to sit waiting because the team was watching a different inbox. Gupshup handles that conversation across WhatsApp and other messaging channels, picking up new messages, media, quick replies and opt-ins as they land.

Paired with Mobile Message through Zapier, one of those incoming WhatsApp messages can trigger a text to the same customer over SMS, useful when a reply needs to reach someone who isn't checking WhatsApp right then. The same trigger can add that person as a new contact in Mobile Message, so the two channels build up a shared list of who's been in touch rather than two separate ones.

It works the other way too. A reply that comes in as a text message can trigger a WhatsApp template message sent back through Gupshup, letting a business follow up on the channel a customer originally used even after the conversation moved to SMS. For a support or sales team juggling both channels, that keeps a customer's reply from getting stranded on the wrong one.
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A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Gupshup SMS Integration

What you can automate

Connect Gupshup and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer messages you on WhatsApp Gupshup · Receive Incoming Messages
Then Text them a reply over SMS Mobile Message · Send SMS
Use this Zap
When Instant A customer messages you for the first time Gupshup · Receive Incoming Messages
Then Add them as a new contact Mobile Message · Create Contact
Use this Zap
When A customer replies by SMS Mobile Message · Inbound SMS Received
Then Send them a WhatsApp template message Gupshup · Send Template Message
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Gupshup supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • Receive Incoming Messages — Triggers when any one of New message, New media message, Interactive quick reply, Template quick reply, Opt-in, or Opt-out is received in your WhatsApp Business Account. Provide your WhatsApp Account credentials and then select the event to link this trigger to.
Actions 2
  • Send Template Message — Template messaging enables a business to send out notification to their customers outside 24 hours window. WhatsApp mandates that notification should be only send to the users who has given consent to receive messages from the business. Keeping this as a default behavior on our platform, template messages can be only sent to users who are marked opt-in. Success indicates a message has been queued for sending.
  • User OptIn OptOut — This Zap will allow you to opt a user in or out of Zapier.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Gupshup + SMS: common questions

Can a WhatsApp message through Gupshup trigger an SMS text?

Yes. Receive Incoming Messages can start a Zap the moment a customer messages you on WhatsApp, sending them a reply as an SMS text through Mobile Message.

Can an SMS reply trigger a WhatsApp message through Gupshup?

Yes. Mobile Message's Inbound SMS Received trigger can start a Zap that sends a WhatsApp template message back through Gupshup's Send Template Message action, keeping the conversation going on the channel the customer used first.

What's needed to connect Gupshup with Mobile Message?

You'll need active accounts with both Gupshup and Mobile Message plus a Zap on Zapier linking a trigger from one to an action on the other. No coding is required to set it up.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!