You receive an audio interview, a customer voicemail, or a recorded customer call, and you need the words for your record. Ebby automatically transcribes any audio or video file into text, supporting over one hundred languages and letting you edit the transcript quickly. Rather than manually transcribing or paying a service to do it, you get accurate text ready to use.

When a transcript is ready, that is the moment to notify the person waiting for it. By combining Ebby with Mobile Message via Zapier, you send an SMS the instant transcription completes. You can let the customer know their interview is ready, alert your team to process a recorded call, or notify a client that their feedback has been captured as text. This keeps your communication moving forward and people stay informed about progress.

The workflow is simple: upload audio, get an SMS when it is done, and move to the next step. Your team never waits wondering if transcription has finished, and your customers know their information has been processed. This is especially useful for teams handling interviews, feedback sessions, or customer support calls on a regular basis.