DoubleTick SMS Integration

Yes - Mobile Message does integrate with DoubleTick!

Businesses that run their customer conversations through WhatsApp Business API still need a way to reach the contacts who don't have WhatsApp installed or haven't replied there. DoubleTick handles the WhatsApp side, sending messages, media and pre-approved templates, but it has no built in way to reach someone by text on its own.

Zapier closes that gap. A new WhatsApp message being received can trigger an SMS to alert a support agent, or a status update on an existing WhatsApp message can trigger a text to the customer as a backup. Retailers, agencies and service teams that split conversations between the two channels can keep both moving without checking two separate inboxes.

The connection works both ways. An SMS delivery status change from Mobile Message can trigger a WhatsApp message to the same contact, and an inbound SMS reply can trigger a pre-approved WhatsApp template so the conversation continues on whichever channel the customer picks up first.
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Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

DoubleTick SMS Integration

What you can automate

Connect DoubleTick and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new WhatsApp message is received DoubleTick · Message Received
Then Text an alert to the support team Mobile Message · Send SMS
Use this Zap
When Instant A WhatsApp message status changes DoubleTick · Message Status Update
Then Text the customer a backup message Mobile Message · Send SMS
Use this Zap
When An SMS delivery status changes Mobile Message · Delivery Status Updated
Then Send the same contact a WhatsApp message DoubleTick · Send WhatsApp Message
Use this Zap
When A customer replies over SMS Mobile Message · Inbound SMS Received
Then Send them a pre-approved WhatsApp template DoubleTick · Send WhatsApp Template Message
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything DoubleTick supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 2
  • Message Received — Triggers when a new message is received.
  • Message Status Update — Triggers when a message status is updated.
Actions 3
  • Send WhatsApp Media Message — Send WhatsApp Media Message.
  • Send WhatsApp Message — Send a whatsApp message to a contact
  • Send WhatsApp Template Message — Send a pre-approved WhatsApp Message Template to a contact

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

DoubleTick + SMS: common questions

Can I send an SMS when a WhatsApp message comes in through DoubleTick?

Yes. A message received in DoubleTick can trigger Mobile Message to send an SMS alert, so a support agent finds out about a new WhatsApp conversation even if they aren't watching the WhatsApp inbox at that moment.

Can an SMS reply trigger a WhatsApp message back to the same customer?

Yes. Mobile Message's inbound SMS trigger can fire DoubleTick's send actions, including a pre-approved template message, so a customer who replies by text can be answered on WhatsApp instead.

How do I connect DoubleTick and Mobile Message without a developer?

You link both accounts inside Zapier, pick a trigger from one app and an action from the other, and Zapier runs the automation from then on. No code is needed on either side once the two accounts are connected.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits