Delighted SMS Integration

Yes - Mobile Message does integrate with Delighted!

Integrating Delighted with Mobile Message allows Australian businesses to not only gauge customer happiness but also follow up in real-time via SMS. For instance, after sending a feedback survey through Delighted, businesses can utilise Mobile Message to instantly thank customers for their input or inform them about any actions taken based on their feedback, enhancing engagement and satisfaction.

This integration is particularly valuable for retail and service industries in Australia, where timely communication can significantly impact customer perception. Imagine a scenario where a business receives a negative rating; a quick SMS can prompt a personalised follow-up, demonstrating a commitment to addressing customer concerns and improving the overall experience.

Additionally, the combination of Delighted's insights and SMS outreach through Mobile Message can help businesses identify trends in customer satisfaction and proactively engage at the right moments. This data-driven approach ensures that customers feel valued and heard, fostering loyalty and encouraging repeat business in a competitive market.