Crowd SMS Integration

Yes — Mobile Message integrates with Crowd. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Crowd integration

Customer feedback is only valuable if you act on it quickly. Crowd helps you gather rich customer insights through surveys, widgets, and testing programs, but those insights sit dormant until someone notices and responds. Connecting Crowd to Mobile Message via Zapier means you can send SMS alerts the moment important feedback arrives, so your product and support teams can react while the customer's sentiment is fresh and momentum is on your side. When a customer submits a feature request, leaves an NPS score, or reports a bug in Crowd, you can immediately send your team an SMS alert so they know something requires attention. Your team can prioritise critical issues, follow up with key customers who are most engaged, or start building high-demand features while momentum is high. This responsiveness signals to customers that their feedback genuinely matters, builds loyalty, and often prevents issues from snowballing into bigger problems. The businesses that act fastest on customer feedback typically ship better products and retain more customers.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Crowd and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer submits a feature request Crowd · New Feature Request
Then Alert your product team via SMS Mobile Message · Send SMS
Use this Zap
When A customer submits an NPS score Crowd · New NPS Feedback
Then Notify your team about the feedback Mobile Message · Send SMS
Use this Zap
When A customer reports a bug Crowd · New Bug Report Feedback
Then Alert your support team immediately Mobile Message · Send SMS
Use this Zap
When A customer feedback session ends Crowd · Session Completed
Then Send a thank you message or follow-up Mobile Message · Send SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Crowd supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 8
  • New Bug Report Feedback — Triggers when a new bug tracking request is received from your widget.
  • New CSAT Feedback — Triggers when a new CSAT feedback is received in your widget.
  • New Document Created — Triggers when a new document is created.
  • New Feature Request — Triggers when a new feature request feedback is received in your widget.
  • New NPS Feedback — Triggers when a new NPS feedback for widget is received.
  • New Response Received — Triggers when a new response is received from any active unmoderated tests within the workspace.
  • New Task Card — Triggers when a new task card is created.
  • Session Completed — Triggers when a session is completed.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Crowd + SMS: common questions

Can I get an SMS alert when a customer submits a feature request in Crowd?

Yes, set up a Zap to send an SMS to your product team each time a new feature request is received, so you can prioritise it immediately.

What types of Crowd feedback can trigger an SMS?

You can set up SMS alerts for feature requests, bug reports, NPS feedback, CSAT scores, test responses, and any other feedback collection method Crowd supports.

How do I get started connecting Crowd to Mobile Message?

Create a Zap in Zapier, select Crowd as your trigger (choose the feedback type you want to monitor), pick Mobile Message as the action (Send SMS), connect both accounts, and map Crowd fields to your SMS content.

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