A customer texts in asking about your latest offer, and by the time your marketing team logs in the next morning, they're already sitting in the mailing list instead of buried in a phone log somewhere. That's the kind of moment this connection is built for, turning a text reply into contact list activity inside Contaqt.

Contaqt handles the newsletters, surveys and articles you send to subscribers, and its Add Subscriber and Start Flow actions are what a text can trigger through Zapier. Set up this way, when someone sends an inbound SMS to your business, Contaqt can add them as a new subscriber to your mailing list, or start a flow for their email address so a follow up sequence begins straight away. Either way, a reply that used to sit in a phone is now driving activity inside Contaqt without anyone re-typing an email address.