ChatBeacon SMS Integration
Yes - Mobile Message does integrate with ChatBeacon!
New Chat Request is the clearest starting point for an internal alert through Send SMS. New Session can notify a duty operator when website activity begins, while Survey Submitted can send feedback to a manager or service list. Chat Ended can also create a Mobile Message contact when the visitor’s details are available, giving the team a record to review. Site Variable Equals, Chat Segment Contains and Session on Page or Query can be used where a particular visitor context matters. These automations do not turn Mobile Message into a chat console, but they can make ChatBeacon activity more visible. A text can prompt a call back, a review of a conversation or attention to a visitor on an important page.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect ChatBeacon and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything ChatBeacon supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 8
- Chat Ended — Triggers when a chat ends.
- Chat Segment Contains — Triggers when a chat segment contains the specified data.
- New Chat Request — Triggers when a new chat request has been made.
- New Session — Triggers when a new session is created.
- Page Visits — Triggers when a session has visitor a number greater than or equal to the specified value.
- Session on Page or Query — Triggers when visitor lands on page/query.
- Site Variable Equals — Triggers when a session with a site variable of equal value.
- Survey Submitted — Triggers when an offline or post chat survey is submitted.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
ChatBeacon + SMS: common questions
Can ChatBeacon alert staff about a new chat request?
Yes. ChatBeacon’s New Chat Request trigger can start Mobile Message’s Send SMS action. Include the visitor details available in the trigger so the support team can see that a request needs attention.
Can a ChatBeacon survey result trigger a text?
Yes. Survey Submitted can trigger Send SMS or Send SMS to List. This can notify a manager or feedback group when an offline or post-chat survey is submitted, using the information made available by ChatBeacon.
How do I set up ChatBeacon SMS notifications?
Connect your ChatBeacon and Mobile Message accounts in Zapier, then choose a ChatBeacon trigger and a Mobile Message action. Map the available fields and test the Zap. No coding is involved, but active accounts for both apps and Zapier are required.
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