Callexa Feedback SMS Integration

Yes — Mobile Message integrates with Callexa Feedback. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Callexa Feedback integration

A customer has just replied to your Net Promoter Score survey, and the response may need attention while the context is still clear. Callexa Feedback sends New Reply when a customer responds to a survey. That event can start a Zapier automation that sends a Mobile Message SMS to acknowledge the response or alert the customer about the next step.

For future survey work, Callexa Feedback also provides Add Recipient. You can use a separate workflow to add a person to a survey, while Mobile Message handles a message after a response arrives. This creates a practical division between survey administration and customer communication, without asking staff to watch two dashboards throughout the day.

The result is a more prompt response to feedback, whether the SMS thanks someone for taking part or directs a dissatisfied customer to a support contact. The Zap uses the information supplied by Callexa and the message fields configured in Mobile Message. It does not synchronise survey records or make Callexa and Mobile Message a native two-way system.

Categories:

Forms & Surveys

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Callexa Feedback and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer replies to a Callexa survey Callexa Feedback · New Reply

Then Text an acknowledgement of their feedback Mobile Message · Send SMS

Use this Zap

When A customer texts Mobile Message Mobile Message · Inbound SMS Received

Then Add the person to a Callexa survey Callexa Feedback · Add Recipient

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Callexa Feedback supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Reply — Triggers when a customer replies to a survey.

Actions 1

Add Recipient — Adds a recipient to a survey.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Callexa Feedback + SMS: common questions

Can Callexa Feedback send an SMS when a survey reply arrives?

Yes. New Reply starts when a customer replies to a survey. Pair it with Mobile Message Send SMS to acknowledge the response or provide a support follow-up, using the customer information available to the Zap.

Can an SMS reply add someone to a Callexa survey?

Yes. Inbound SMS Received can trigger a Zap when someone texts your Mobile Message number. Pair it with Callexa Feedback Add Recipient to add that person to a selected survey, if the required recipient details are present.

How do I connect Callexa Feedback for survey follow-up?

Set up Callexa Feedback, Mobile Message and Zapier accounts. Choose New Reply or Inbound SMS Received as the starting event, select the relevant action, map the fields and test it. The process is no-code and runs through Zapier.

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