A callback request can arrive at the exact moment a potential customer is ready to talk, then lose urgency while someone checks the lead queue. Callback24 can trigger a Zap when a user requests a call or when a call ends. Through Zapier, those events can start Mobile Message's Send SMS action, while an inbound text can trigger Callback24's Create a Phone Call action.

Use New Call Request to acknowledge the request and set expectations for the callback. A Call Event can notify an internal team member that a call has ended or prompt a follow-up message, using the details Callback24 provides. In the other direction, Inbound SMS Received can create a phone call when a customer texts your Mobile Message number and the incoming data contains enough information for the Callback24 action.

This gives your team a clear handover between text and callback activity. Each Zap has one trigger and one action, so choose whether the workflow begins in Callback24 or Mobile Message and map the contact details carefully.